Your Complete Guide to the Automated AI-Enabled Help Desk Assessment Event 2025

This report is your essential guide to the U.S. Army’s Automated AI-Enabled Help Desk Assessment Event (Solicitation No. W519TC-25-AE-PCTC)—a major opportunity to advance the modernization of the Persistent Cyber Training Environment (PCTE) Help Desk. Designed to leverage Artificial Intelligence (AI) and Machine Learning (ML), this initiative seeks to transform help desk support across military cyber training environments.

Uncover detailed insights, including:

• Scope of Work: Natural language processing (NLP)-driven support, intelligent ticket triaging, escalation logic, knowledge base integration, analytics, and adaptive continuous learning.

• Submission & Evaluation: A structured 5-phase process designed to evaluate solutions based on innovation, technical feasibility, and scalability, leading to potential prototype awards.

• Acquisition Strategy: Open to full and open competition, with the possibility of multiple awards to ensure flexibility and innovation.

• Strategic Planning: Position your organization to respond effectively to this forward-looking RFS, focused on enhancing efficiency, accuracy, and mission readiness.

Download the full report now to explore requirements, submission deadlines, and opportunities for industry participation.